Our commitment to your satisfaction.
1. Overview
At our shop, we stand behind the quality of our products. We are committed to ensuring your complete satisfaction with your purchases. This Refund Policy outlines our terms regarding returns, refunds, and exchanges for orders placed through our website.
2. Refund Eligibility
2.1 General Conditions
Products are eligible for a refund under the following conditions:
- The request is made within 30 days of the original purchase date
- The product is unused and in its original, unopened packaging
- All original accessories, documentation, and packaging are included
- The product shows no signs of wear, damage, or use
- The product was purchased directly from our website
2.2 Non-Refundable Items
- Products opened, used, or showing signs of wear
- Opened photographic chemistry and sensitised papers (for health & safety reasons)
- Clearance, sale, or discounted items (as marked on product listing)
- Custom or made-to-order products
- Products damaged due to user mishandling or negligence
- Items purchased more than 30 days ago
3. How to Request a Refund
- Contact Us: Email our team with your order number and reason for return
- Return Authorization: Wait for our response with a return shipping label and instructions
- Ship the Product: Pack the item securely in its original packaging and ship to the address provided
- Inspection: Once received and inspected, we will process your refund
- Refund Processing: Your refund will be issued to the original payment method within 5–7 business days
4. Refund Timeline
- Request Submission: Up to 1 business day to receive return authorization
- Shipping: Typically 3–7 days for the package to reach us
- Inspection and Processing: 3–5 business days to inspect and verify the return
- Refund Issuance: 5–7 business days for the refund to appear in your account
5. Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In those cases, we will provide a prepaid return shipping label. We recommend using tracked shipping services for your protection.
6. Defective Products
If you receive a defective product within 30 days of purchase, we will provide a full refund including return shipping, or send a replacement at no additional cost. Please provide photos of the defect and a brief description.
7. Lost or Damaged in Transit
- Contact us within 48 hours of delivery with photographic evidence
- Do not discard the damaged packaging — it helps with carrier claims
- We will investigate and provide a replacement or full refund
8. Store Credit Alternative
Instead of a refund to your original payment method, you may choose store credit worth 110% of the refunded amount, valid for one year from the date of issuance.
9. Exceptions
We reserve the right to refuse refunds in cases of abuse of the refund policy, fraudulent claims, or items that have been resold or used commercially.